We provide revision depending upon the package you selected. Customers can ask us for unlimited free revisions and we will revise their design without any additional charges provided that the design and concept remains the same. Revision Turnaround Time would be 48 hours. Our unlimited revisions policy will remain in effect until the website is live. However, once the website is launched and goes live, a maintenance package will need to be purchased or arrangements made with the project manager.
In any event, any deposited funds for a project shall not be subject to refund after delivery if the initial design concepts are approved, or a change is requested unless Reign™ cancels or terminates your Contract for a reason other than your breach or non-performance.
For every project either Logo Designs, Websites or Mobile Applications you make a request when the initial concepts for a logo are offered. However once you approve the concepts or request changes in the initial designs, the refund offer becomes void and refund request will not be entertained at any cost.
For all and any Hosting Plans offered by Reign Web Experts, No cancellation or refund request will be entertained under any circumstances once the hosting is active or being utilised for customers order.
For all and any Social Media Management and Marketing Plans, No Refund neither any cancellation requests will be entertained once the Monthly, Quarterly, Biannually or Yearly Content Calendar is approved by the client or Posting has started on any of the client(s) social profiles.
For Maintenance Packages No Refund or cancelation request will be entertained once the website has been maintained or used for 6 Months or above. Be it a 3 Years, 6 Years or 10 Years Package
No refund request will be entertained after 72 hours of your initial design delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.
No refund request will be entertained if you have not taken any action on your order for 7 days after placing your order. However, if you want to reactivate your design order, you will be charged a certain fee depending on your project.
No refund requests will be entertained after the final files have been delivered.
For website packages no refund will be entertained once website development has been completed or once the website has been deployed live.
For video animation packages no refund request will be entertained after the designing of the storyboard.
All refund requests should be communicated to the support department. Reign, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.
A refund request will need to have a valid reason which must be qualified against the design brief and customer feedback for revisions. Unless a concept has not been designed according to the brief, a refund will not be given however further revisions will be provided until complete satisfaction
Money back guarantee is based on that the order is placed in good faith. Where a customer has placed design orders with more than one design agency for the same job with the intention to claim refund, we do not consider it a good faith. In such a case we reserve the right to decline a refund request.
All design jobs require customer feedback before finalizing the design therefore it is only fair that the customer gets involved and provides feedback in order to get the desired results
100% unique design guarantee entitles you to a re-draw if our designed website design is to be found considerably similar to another website design that may already exist. Any resemblance to an existing design will be merely a coincidence and Reign will not accept any responsibility or claim of any compensation in such a case. It is the client's responsibility to get their art work copyrighted.
To assure your refund request is approved, please make sure you meet the following requirements
Claim your refund specifying your concern by contacting us via any of the following three modes:
We will try to resolve your concern by virtue of our revision policy immediately or else will email you a refund request approval from our refund department. After the refund, your design rights would be obtained by Reign and you would not be able to display any version of the design sent by company. Let us also specify that:
Since the design rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product or media, nor will you have any ownership interest in or to the same.
Working in collaboration with the Government Copyright Agencies Reign would share Copyright Acquisition information for the refunded designs that would restrict the re-use of the designs as original designs in the future. If you have any questions or concerns about our Refund Policy, please contact us by clicking here sales@reignwebexperts.com
The My Account area is a convenient way to communicate. It is your sole responsibility to check the account area to address any queries, concerns, or additional instructions required by the designer. Not checking or using the Account Area frequently shall not provide you adequate grounds for a refund. However, if you are uncertain how to use the area, you may contact the customer support team at any time for assistance
In order to provide you the desired satisfaction, our designers don't deviate from the specifications provided by you in the order form. The designs are created after a thorough research which ensures the design quality and uniqueness.
We rework the ordered design and keep on revising it until you are 100% satisfied (depending upon your package).
Domain and hosting will be provided for free with website packages, where applicable. All the email accounts provided with website packages can be configured on third party email soft-wares such as outlook. Each email account will have 10MB of space. If you are not hosting your website with us, we will not provide email accounts. There is no refund for the hosting, domain or email server package
All design order files are delivered to My Account as per the date specified on the "Order Confirmation". An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client's account area. All design order files are delivered to "My Account" as per the date specified on the "Order Confirmation". An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client's account area. We deliver all our customized design orders via e-mail within 5 to 7 days of receiving your order. We offer a RUSH DELIVERY service through which you can have your first logo samples within 48 hours by paying just $100 extra! For further assistance, contact us at 24-Hour Customer Support Center.
We keep a record of your finalized design once we provide you the final files. If you require the final files again in the future we can send them to you at your request.
We offer 24-Hour Customer Support to address your queries and questions. You can contact us any time and we guarantee to respond immediately.
YOU agree that Reign is not liable for any correspondence from email address (es) other than the ones followed by our own domain i.e. "..@Reigndesignservices.com" or/and any toll free number that is not mentioned on our website. Reign should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address (es) under our own domain name or/and via toll free number i.e. already mentioned on Reign Web Experts.
To access Reign services you may be asked to provide certain registration details or other information. By accepting these terms & conditions, you hereby acknowledge that all the information provided by you will be correct, current, and complete. If Reign believes the information that you have provided is not correct, current, or complete, Reign has the right to refuse your access to any services or any of its resources, and to terminate or suspend your account at any time.
Reign is operating under a PCI DSS compliant company; therefore it is authorized to keep your credit card information on file that can be used for any recurring service, additional development hours, server or network equipment required to develop or launch your website without any prior notification. However, our representatives always bring this in knowledge so that you are aware about all the processes.
At Reign we guarantee that all of our customers' logos are made from scratch. This way you will have a logo that is tailor made for your requirements. We guarantee that your logo will be unique and impress your clientele
The Company will assist the Client with the integration of 3rd party plugins and APIs but any third party integration required to assist with the functionality of the website will be STRICTLY standard. The Company will not have anything to do with any third party dealings during the development of this project. All additional work will require a separate fee agreement.
